Q: What is the expected delivery date for my purchase?
A: We freshly roast coffees to order and send out shipments Monday through Thursday. Requests typically go out the production day following placement (for instance, orders made on Tuesday ship on Wednesday). Purchases entered between Thursday and Sunday ship the next Monday.
Q: When are subscription coffees sent?
A: Subscriptions roast and ship every Wednesday, no matter the subscription start date. So if you begin a subscription on Monday, it automatically enters the roasting schedule for the next Wednesday. After that, we charge your payment on Tuesday (so changes can be made if needed) and roast and send your coffee on Wednesday.
Q: How can I track my package?
A: Once dispatched, you’ll get a shipment confirmation email with a monitoring number. You can select the link to see the tracking status.
Q: Which carriers do you use?
A: We ship through both FedEx and USPS.
Q: What if my order is late?
A: Freshness is vital for full coffee enjoyment. We roast to order for peak freshness on arrival. Sometimes our couriers have delays due to weather, volume, technical problems, pandemics, or extraterrestrials – out of our control, except the ETs. If your package is late over 2 weeks, and has coffee, we’ll either refund or send fresh coffee gratis.
Q: My order arrived damaged or not at all – what should I do?
A: If your order was harmed or missing altogether, please contact us at firstname.lastname@example.org, and we’ll investigate and make sure you receive your full, undamaged order ASAP.
Q: Can I return a purchase?
A: Merchandise and brew gear can be returned unused within 14 days for a refund. As coffee is perishable, we can’t accept returns. But if you’re unhappy with your beans, contact us at email@example.com within 30 days, and we’ll find a solution.
Q: Do you ship overseas?
A: We currently only ship to the UK and USA. We are investigating wider international delivery, but so far, methods are too costly.